Privacy Policy

Work inc Privacy Policy
Effective Date: 20/08/2023

Bay 9 Middlemiss Street Pty Ltd (ABN 94167258335) (referred to as Work inc, we, us, or our) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information, and your rights regarding the information we hold about you.

By using our coworking spaces, services, or website, you consent to the collection, use, and storage of your personal information as outlined in this Privacy Policy. Your continued engagement with Work inc signifies your agreement to this policy, including any changes we make over time.

What Does This Policy Cover?

This Privacy Policy explains:

• The types of personal information we collect
• How we use the information
• Who we share your information with
• How your information may be transferred internationally
• Your rights to access and control your personal data

What Personal Information Do We Collect?

Personal information is any data that identifies you or can be linked to your identity. We may collect the following types of personal information to provide and improve our coworking services:

• Contact details: Full name, email address, phone number, and postal address
• Membership details: Workspace preferences, billing information, and transaction history
• Access and security details: Identification for building access (e.g., name, company details, and access card information)
• Event participation: Information provided when registering for events, workshops, or community programs
• Communication records: Messages, inquiries, and feedback exchanged between you and us
• Online activity: Data collected when using our website or connected Wi-Fi (e.g., IP address, cookies, and browsing behaviour)

If you provide sensitive information (e.g., employee details for security requirements), you consent to us using it to meet your specific needs.

How Do We Use Your Personal Information?

We collect and use your personal information to manage our coworking spaces, deliver excellent service, and enhance your experience. Specifically, we use your information to:

• Facilitate membership registration, workspace bookings, and payments
• Enable secure access to our coworking spaces
• Organize and communicate details about events and community activities
• Respond to inquiries, requests, and feedback
• Provide tailored recommendations for services, offers, and workspace options
• Enhance our services based on customer feedback and usage patterns
• Notify you about changes to services, operating hours, or upcoming closures
• Send you relevant updates, promotions, and special offers (you may opt out at any time)

If you choose not to provide certain information, we may be unable to offer you some of our services or benefits.

How Do We Collect Your Information?

We collect personal information in several ways, including:

• Directly from you when you fill out forms, subscribe to memberships, or register for events
• Through your interactions with us via email, phone, or in person
• Automatically when you use our website, connected Wi-Fi, or access coworking spaces
• Using cookies and tracking technologies to analyze website usage and enhance your experience

Cookies help us remember your preferences and improve your online interactions. You can adjust your browser settings to manage or disable cookies if you prefer.

How Do We Share Your Information?

Your personal information may be shared with:

• Our team and trusted contractors who help deliver our services
• Technology providers who assist with payment processing, booking systems, or event management
• Third-party vendors who provide services like catering, event planning, or cleaning
• Legal or regulatory authorities, if required by law or to address suspected fraud or security concerns

Work inc will not sell your personal information to any third party. We only share data as necessary to deliver our services or as required by law.

How Is Your Information Stored and Protected?

We take reasonable steps to safeguard your personal information from unauthorized access, loss, or misuse. Information is stored securely in electronic or physical formats, including:

• Secure servers and cloud systems
• Data encryption protocols (e.g., SSL for payment details)
• Controlled access to physical records and coworking spaces

International Transfers

If your personal information is stored or processed by service providers located outside Australia, we ensure that those providers adhere to strong privacy and security standards.

Your Rights: Access, Updates, and Deletion

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Withdraw consent for certain uses of your personal data
• Request the deletion of your personal information from our systems

To exercise these rights, contact us using the details provided below. We may need to verify your identity before processing your request.

How Can You Stop Receiving Marketing Communications?

If you prefer not to receive marketing emails or messages from us, you can:

• Click the “unsubscribe” link in any email
• Reply to an SMS with “STOP”
• Contact us directly via email or phone

Updates to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on our website, and the effective date will be noted at the top of the policy. Please review it regularly for any changes.

Troubleshooting

If you experience difficulties with our website or services, ensure that:

• Cookies and JavaScript are enabled on your browser
• Your cache is cleared
• You refresh the page

If issues persist, contact our support team at [email protected] with details about the problem.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy, please contact us at:

Email: [email protected] (Attention: General Manager)
Phone: 02 8313 6491
Mail: Work inc, 6 Middlemiss Street, Lavender Bay, 2060

For unresolved concerns, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.

Work inc is committed to protecting your personal information and providing a transparent, secure, and supportive environment for our coworking community.